POLICY ON COMPLAINTS HANDLING PROCESS

• Receive all customer complaints related to the purchase of products from the www.pm-e.vn
• In all cases of return and customer care, the buyer can contact the www.pm-e.vn according to the information listed publicly on the website.
• Complaint settlement time is within 03 (three) working days from receipt of customer complaints. In case of force majeure, the two sides will negotiate by themselves.
• All matters of negotiation and problem solving are based on agreement and mutual respect, in accordance with the provisions of law. In the event that the complaint is beyond the settlement capacity of the two parties, the above case will be taken to the competent state agency for settlement.
• Customers with problems with complaints can contact us directly at the following address:

PHUC MINH ENGINEERING CO., LTD

• Add: 92/38, No.12 Street, Quarter 18, Binh Hung Hoa Ward, Binh Tan District, Ho Chi Minh City, Vietnam.
• VAT Tax: 0314405007
• Tel: +842835352125 Fax: +842835350254 
• Zalo: 0902720814 - 0907450506
• Email: info@pm-e.vn Website: www.pm-e.vn